How we use cookies and similar technologies on our website, your choices, and how to manage your consent — in line with PECR and the ICO’s cookie guidance.
This Cookie Policy explains how Calviera Medical Holding LTD, trading as Dr. Katie Calvo (“we”, “us”, “our”), uses cookies and similar tracking technologies on our website at www.drkatiecalvo.com (the “Website”).
It explains what these technologies are and why we use them, as well as your rights to control our use of them. Please read this policy carefully. By using our Website, you agree to our use of strictly necessary cookies. All other cookies are used only with your consent, which you can provide or withdraw via the cookie consent banner displayed on your first visit. Your consent is always obtained before we set any non-essential cookie.
When you first visit drkatiecalvo.com, a cookie consent banner will appear. You may accept all cookies, accept only essential cookies, or manage your preferences by category. You can change your choices at any time. We default to the most privacy-protective option — non-essential cookies are off until you opt in.
Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work, or work more efficiently, and to provide information to the website operator. Cookies can be:
In addition to cookies, we may also use similar technologies such as:
Our use of cookies is governed by the following UK legislation and guidance:
Under PECR, we may only set non-essential cookies with your prior, informed, and freely given consent. Consent must be:
We categorise our cookies into four groups. Only strictly necessary cookies operate without your consent. All other categories require your opt-in via our cookie consent banner.
These cookies are essential for our Website to function. They enable core features such as page navigation, access to secure areas, and the operation of our booking system. Without these cookies, services you have requested cannot be provided. Strictly necessary cookies do not require your consent under PECR. They cannot be disabled via our cookie banner, although you may disable them through your browser settings — but this may prevent the Website from working correctly.
| Cookie | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
__cf_bm | Cloudflare / Netlify | Bot detection and security — protects the website from automated abuse and malicious traffic | 1st Party | 30 minutes |
_netlify_session | Netlify | Maintains session state for website hosting and form submissions | 1st Party | Session |
lc_consent | LeadConnector (GHL) | Records your cookie consent choices so you are not asked again on each visit | 1st Party | 12 months |
lc_session | LeadConnector (GHL) | Maintains your session when using the online appointment booking system | 1st Party | Session |
XSRF-TOKEN | Website (Security) | Cross-site request forgery protection token — prevents unauthorised form submissions | 1st Party | Session |
These cookies help us understand how visitors interact with our Website by collecting anonymous information about pages visited, time spent on each page, links clicked, and how visitors arrived at our site. This helps us improve the Website and the user experience. These cookies are only set if you have given your consent via our cookie banner. We use this data in aggregated, anonymised form and do not use it to identify you personally.
| Cookie | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
_ga | Google Analytics | Registers a unique ID used to generate statistical data on website traffic and usage | 3rd Party | 2 years |
_ga_XXXXXXXX | Google Analytics | Used to persist session state and identify unique sessions in Google Analytics 4 | 3rd Party | 2 years |
_gid | Google Analytics | Registers a unique ID to track user session activity — data is aggregated and anonymised | 3rd Party | 24 hours |
_gat | Google Analytics | Used to throttle request rate — limits data collection during high-traffic periods | 3rd Party | 1 minute |
Google Analytics is operated by Google LLC, a US company. Data may be transferred to and processed in the United States. We use IP anonymisation (anonymizeIp) so that your IP address is truncated before any data is stored. This transfer is covered by the EU-US Data Privacy Framework (UK extension) and Google’s Data Processing Terms. For more information, see Google’s Privacy Policy at policies.google.com/privacy.
These cookies enable enhanced functionality and personalisation on our Website, such as remembering your language preference (English or Spanish) and any choices you have made in a previous visit. They may be set by us or by third-party providers whose services we have added to our pages. These cookies are only set with your consent. If you do not allow these cookies, some or all of these services may not function correctly.
| Cookie | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
lc_preference_lang | LeadConnector (GHL) | Stores your language preference (English / Spanish) for the booking and consultation system | 1st Party | 12 months |
lc_timezone | LeadConnector (GHL) | Stores your detected or selected timezone to display appointment times correctly | 1st Party | 12 months |
tp_vid | Trustpilot | Trustpilot visitor identifier — used to support the display of review widgets on our website | 3rd Party | 400 days |
These cookies track your browsing activity across our Website (and potentially across other websites) in order to show you relevant content and, where applicable, advertisements on third-party platforms. They may be set by our social media or advertising partners. We do not currently run paid advertising campaigns targeting individuals based on health or medical information. Any marketing cookies set by third-party platforms (such as Meta/Instagram) relate to general interest-based advertising and not to health data. These cookies are only set with your explicit consent. You can opt out at any time.
| Cookie | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
_fbp | Meta (Facebook / Instagram) | Used by Meta to deliver, measure, and improve advertisements on Meta platforms. May track visits to our website. | 3rd Party | 3 months |
fr | Meta (Facebook / Instagram) | Used by Meta for advertising targeting and frequency capping across Meta products | 3rd Party | 3 months |
_ttp | TikTok (if used) | Used by TikTok to track conversions and measure advertising effectiveness. Only set if TikTok Pixel is active. | 3rd Party | 13 months |
When you visit our Website for the first time, a cookie consent banner is displayed before any non-essential cookies are set. The banner allows you to:
Your consent choices are stored via a strictly necessary cookie (lc_consent or equivalent) so that you are not asked again on every subsequent visit for a period of 12 months. After 12 months, your consent will be renewed. We do not use pre-ticked boxes, dark patterns, or any technique designed to nudge you toward accepting non-essential cookies. Declining non-essential cookies will not prevent you from accessing the Website or booking a consultation.
You can change your cookie preferences at any time by clearing your browser’s cookies and revisiting our Website — the consent banner will reappear, allowing you to make new choices. Alternatively, if we have implemented a cookie preference centre accessible from the footer of the Website, you can update your preferences there without clearing your cookies.
Most browsers allow you to control cookies through their settings. You can typically block all cookies, block third-party cookies only, delete existing cookies, or set your browser to notify you when a cookie is being set. For guidance on how to manage cookies in your specific browser, visit:
Please note that disabling cookies through your browser settings may affect the functionality of this and many other websites you visit.
You can opt out of certain third-party tracking tools directly:
We are acutely aware that our Website serves a healthcare context. We operate the following specific protections in relation to cookies and sensitive data:
Where cookies from third-party platforms (such as Meta or Google) are set via our Website, those providers’ own terms and privacy policies govern the use of that data. We encourage you to review their policies and use their opt-out tools where appropriate.
Some of the cookies listed in this policy are set by third-party service providers whose services are embedded on our Website. These providers act as data processors or independent data controllers in respect of cookie data, as applicable. The relevant providers and their privacy policies are:
| Provider | Role on Our Website | Privacy / Cookie Policy |
|---|---|---|
| Netlify | Website hosting and form handling | netlify.com/privacy |
| GoHighLevel / LeadConnector | CRM, appointment booking, and patient communications platform | gohighlevel.com/privacy-policy |
| Google (Analytics) | Website analytics and performance measurement (consent-only) | policies.google.com/privacy |
| Meta Platforms | Social media integration (Instagram @drkatiecalvo) and advertising measurement (consent-only) | facebook.com/policy.php |
| Trustpilot | Patient review platform widget embedded on website | uk.legal.trustpilot.com/for-reviewers/end-user-privacy-terms |
Some browsers include a “Do Not Track” (DNT) setting that sends a signal to websites requesting that your browsing is not tracked. There is currently no agreed technical standard for how websites should respond to DNT signals. Our Website does not currently respond to DNT signals in a standardised way, but you can use our cookie consent banner and the opt-out mechanisms described in Section 6 to control your preferences.
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes to our services, or changes in applicable law or regulatory guidance (in particular, guidance issued by the ICO under PECR). We will post the updated policy on our Website with a revised effective date.
We encourage you to review this Cookie Policy whenever you visit our Website to stay informed about our use of cookies. Material changes will be communicated via our cookie consent banner, prompting you to review and re-consent if necessary.
If you have any questions about this Cookie Policy or about how we use cookies on our Website, please contact us:
For further information about cookies generally, you may also wish to visit ICO guidance on cookies (ico.org.uk), All About Cookies (allaboutcookies.org), and Your Online Choices (youronlinechoices.eu).
Last reviewed June 2026 · Next review due June 2027 · Version 1.0